Frequently Asked Questions

Click on a topic & question below to find the answer you are looking for!

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What is the Polaroid Fotobar guarantee?

If you are not 100% satisfied with your purchase within 90 days of receipt, we will exchange your item, refund your money, or credit your account. We'll do whatever it takes to make it right!
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How will my personal information be used?

Your privacy is of utmost importance to us. When placing an online order, we do ask for your personal information and your credit card information. Your personal information is stored in a secure environment separate from our web site. Your credit card numbers are never stored. For more details, please see our Privacy Policy.

We will send an e-mail message to you to confirm online orders you place. From time to time we may contact you via e-mail with special Polaroid Fotobar promotions. You will always have the option to discontinue these e-mails should you wish.
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How do I remove my name from your mailing list?

Your name and address does not become a permanent part of our mailing list unless you place an order from us. If you do not want your name to be on our mailing list, go to our Manage Subscriptions page to opt out of the mailing list.
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How do I contact Polaroid Fotobar's Customer Service team?

Your business is of utmost importance to us. Please contact our Customer Service team at 1-800-953-0025 between 8:30 a.m. and 5:00 p.m. EST, Monday through Friday or e-mail us anytime at [email protected] (please include your order number).
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What is the return and exchange policy?

If you are not 100% satisfied with your purchase within 90 days of receipt, we will exchange your item, refund your money, or credit your account. We'll do whatever it takes to make it right!
If your order was placed by credit card, a refund will be processed upon receipt of your returned merchandise, less shipping charges. Please allow 30-60 days for the credit to appear on your credit card statement, or a refund check to be processed and mailed. Open accounts will be credited upon receipt.
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What do you do with the pictures and logos I upload?

We do not do anything with any of the files you upload other than produce the products your order. We understand that all logos and pictures are property of the user uploading them. Please see Terms & Conditions for more details.

1. How do I check the status of my order?

2. My order has not arrived yet. What gives?

3. My order has arrived, but it's incorrect. How do I fix it?

4. I forgot to add captions/I made a typo on my photos. Is it too late to correct?

5. Why would I have only received part of my order?

6. Can I replace a photo in my order?

7. Why does it seem like my order is in a deep thought process and won't complete?

8. Why doesn't my promo code work?

9. Will my products remain in my cart if I take a break?

10. What is the minimum image size for uploaded images?

11. Creating a Custom Art Product but the page didn't load!

12. What file formats can I upload?

13. Do you keep my artwork on file?

14. Do you charge sales tax?

15. Are payments secure?

16. Will I receive an order confirmation?

17. What if I want to change something about my order?

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How do I check the status of my order?

Just ask us! You can send us an email any time at [email protected]. You can also call us at 800.953.0025 on Monday-Friday between 8:30am - 5:00pm EST.

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My order has not arrived yet. What gives?

Don�t forget that most of our items take 3 business days to produce BEFORE they ship. If your order has truly passed its deadline, just contact us for an update.

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My order has arrived, but it's incorrect. How do I fix it?

Whoops! Well, accidents happen, but we're happy to fix any error for you. Please email us with a description of your issue. Don�t forget to include your order number!

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I forgot to add captions/I made a typo on my photos. Is it too late to correct?

In some cases, we can catch these orders and fix them before they�ve gone too far. Send us what you really want with your order number and we will try our best to help.

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Why would I have only received part of my order?

Not to worry! Often, different parts of orders will ship from different facilities in different packages. If you're still waiting for part of your order, it should arrive separately shortly.

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Can I replace a photo in my order?

If you get us your change as soon as possible, we'll try our best to help with this. Not always, but we'll do what we can!

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Why does it seem like my order is in a deep thought process and won't complete?

We suggest using Google Chrome or Mozilla Firefox for best results. If that doesn�t smooth out the wrinkles on your order, contact us and we'll help you out.

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Why doesn't my promo code work?

Make sure you are entering it into the correct section at checkout. Also, double check that you have the correct product/quantity in your cart. Some promo codes are really specific! If you are still having trouble, please contact Customer Service.

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Will my products remain in my cart if I take a break?

Your completed order will hang out in your cart for a limited amount of time. Once you close your browser, or start a new session, the cart will disappear.

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What is the minimum image size for uploaded images?

We recommend that all photos be 300 dpi or be the original high rez files. Rule of thumb... bigger is better. While customizing your product, the "photo quality star rating" will indicate how well your photo will print. If you get a warning that your photo is too small, or the "photo quality star rating" is 1 star, we recommend changing your photo or product size so that your photo quality is 3 to 5 stars. To read more about Photo Quality, click here.

Instagram - If you uploaded from Instagram, you may have the same photo saved to your camera roll or gallery that is of a higher resolution.

iPhone via Fotomail - If you sent a photo from your iPhone to your Fotomail address, be sure to select "Actual Size".

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Creating a Custom Art Product but the page didn't load!

We use a flash plug-in for your browser. Not all devices support flash. To be sure you have the latest version of flash and that the device you are using supports flash click here.

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What file formats can I upload?

The photos you upload are strongly recommended to be high quality .jpg, .png, or .gif files.

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Do you keep my artwork on file?

If you create an account, you can save your uploaded images and logos. With an account, you can also save designs and access previous orders.

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Do you charge sales tax?

Sales tax will be added only to orders shipped to the states of California, Florida & Nevada. Any tax due will be determined based on the zip code entered in your shipping address, and the tax amount will be shown during the checkout process, before you submit the order.

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Are payments secure?

Yes. Our checkout process is secured by GeoTrust, an industry-leader in encryption technologies for transferring and receiving credit information.

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Will I receive an order confirmation?

Of course. You will receive an order confirmation as long as you provided your correct e-mail address during the checkout process.

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What if I want to change something about my order?

We do our best to produce orders as quickly and efficiently as humanly possible, so if there is something you'd like to change, please do your best to let us know right away by phone at 800.953.0025 between 8:30 a.m. and 5:00 p.m. EST, Monday-Friday.

1. Can I ship my order internationally?

2. Can I use a P.O. Box for my shipping address?

3. Can I pick my order up at the store?

4. Can I cancel an order after it's been submitted?

5. When will my order arrive?

6. How do I check the status of my order?

7. Where do you ship?

8. Will you ship to an address other than my billing address?

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Can I ship my order internationally?

Yes we can! From your cart, click the International Checkout button.

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Can I use a P.O. Box for my shipping address?

Sorry, but no P.O. Boxes! Nothing personal, of course.

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Can I pick my order up at the store?

If you place your order at the store, you can also pick it up there! Sorry, but this doesn�t work for home orders.

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Can I cancel an order after it's been submitted?

Sure. Most orders may be canceled any time prior to shipment.

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When will my order arrive?

Your order's arrival time is determined by combining production time with your shipping preference. Most items take 3 business days or less to produce. Shipping options are Overnight (1 day), 2-Day (2 days) and Ground (please consult with the map found on this page: SHIPPING).

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How do I check the status of my order?

We will be happy to provide you with the status of your order via phone or e-mail. Simply go to the Contact Us portion of this website or call us at 1-800-953-0025 to speak with one of our Customer Service Representatives. Customer Service Representatives available between 8:30 a.m. and 5:00 p.m. Eastern Time, Monday through Friday.

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Where do you ship?

We ship within the United States. APOs will ship via USPS.

For international orders, we use a third party shipping company. Simply click "International Checkout" from the cart when are ready to place your order.

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Will you ship to an address other than my billing address?

Of course we will. We understand that you might want to help others liberate their photos as well so we'll ship your order directly to the recipient of your choosing.

1. My photos are not adhering to my photos like they used to! What do I do?

2. I'm unhappy with the quality of the products I ordered. How can you help?

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My photos are not adhering to my photos like they used to! What do I do?

Oh no! Sometimes this happens (unpredictable magnet rebellion). Just email us at [email protected] or call (800.953.0025) and we'll send some more obedient magnets right away.

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I'm unhappy with the quality of the products I ordered. How can you help?

No problem! Just shoot us an email explaining your issues, and we'll make it right.

1. I need my order sooner! Is there any way to expedite?

2. Do you offer any custom sizes not listed on the site?

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I need my order sooner! Is there any way to expedite?

We can do that! There will be a $25 expediting fee, and there can sometimes be more expensive shipping options suggested. Make sure to tell us all the details when you reach out.

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Do you offer any custom sizes not listed on the site?

This is possible with a limited amount of our Custom Art products, but we can�t guarantee it on all of them. Contact us to learn more.

Frequently Asked Questions

What is the Polaroid Fotobar guarantee?

How will my personal information be used?

How do I remove my name from your mailing list?

How do I contact Polaroid Fotobar's Customer Service team?

What is the return and exchange policy?

What do you do with the pictures and logos I upload?

How do I check the status of my order?

My order has not arrived yet. What gives?

My order has arrived, but it's incorrect. How do I fix it?

I forgot to add captions/I made a typo on my photos. Is it too late to correct?

Why would I have only received part of my order?

Can I replace a photo in my order?

Why does it seem like my order is in a deep thought process and won't complete?

Why doesn't my promo code work?

Will my products remain in my cart if I take a break?

What is the minimum image size for uploaded images?

Creating a Custom Art Product but the page didn't load!

What file formats can I upload?

Do you keep my artwork on file?

Do you charge sales tax?

Are payments secure?

Will I receive an order confirmation?

What if I want to change something about my order?

Can I ship my order internationally?

Can I use a P.O. Box for my shipping address?

Can I pick my order up at the store?

Can I cancel an order after it's been submitted?

When will my order arrive?

How do I check the status of my order?

Where do you ship?

Will you ship to an address other than my billing address?

My photos are not adhering to my photos like they used to! What do I do?

I'm unhappy with the quality of the products I ordered. How can you help?

I need my order sooner! Is there any way to expedite?

Do you offer any custom sizes not listed on the site?

Customer Service

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